Duncan Stevens Shows CMH Heli-Skiing's Worldwide Sales Team How to Influence More Effectively
With Duncan Stevens, behavioural psychologist, keynote speaker and best-selling author
OUTCOME 1
A team selling as one
CMH’s worldwide sales team of 40 left the meeting with a shared approach to influencing guests and agents.
OUTCOME 2
Asking beats pushing
Salespeople began to see persuasion as understanding what a customer needs, not pushing harder to close.
OUTCOME 3
Advice they can use
Pinpoint, practical advice on sales and customer service that the team could use on their very next call.
THE CHALLENGE
CMH Heli-Skiing wanted a worldwide sales team selling with more influence and less pressure.
A heli-skiing holiday is a big purchase. Guests spend serious money on a trip that only exists in their imagination until they arrive, so every call and every meeting counts. In July 2022, CMH Heli-Skiing brought its worldwide sales team of 40 together for a sales meeting.
The company’s sales leadership invited Duncan to speak about influence and persuasion in sales and customer service. They wanted practical ideas the whole team could use in real conversations, with enough humour to keep a room of salespeople switched on.
DUNCAN’S SOLUTION
A tailored influence keynote for salespeople, full of practical ideas, humour and audience involvement.
Before the meeting, Duncan spoke with the sales leadership to learn how the team sells, who they sell to and where a stronger conversation would win more business.
He built a 45-minute keynote on influence and persuasion in sales and customer service, using on-stage behavioural psychology demonstrations to show how small changes in language change the answer people give. Every idea linked to a real sales situation, and the delivery stayed sharp, warm and funny throughout.
THE RESULT
A sales team that left with advice built for the conversations it has every day.
Barb Follett, who attended the meeting, said Duncan related to the team’s sales issues with pinpoint accuracy and gave remarkably useful advice. She described the content as concise and effective, and said she wouldn’t hesitate to recommend him. In the survey, 95% of the sales team said they’d recommend Duncan.
The audience survey below shows how the session landed with the people in the room.
Getting a sales team ready for its next big selling season? Check Duncan’s availability or explore his Influence and Persuasion keynote.
THOUGHTS FROM DUNCAN
Great salespeople don’t talk more. They listen better and ask better.
Salespeople hear plenty of advice about closing, so I keep my session practical and rooted in real conversations. I show how small changes in wording, timing and tone shape the answer people give, then let the room try it for themselves. A dose of humour helps, because a team that’s laughing is a team that’s learning.
The CMH Heli-Skiing team were quick, funny and generous with their time, and I’d love to work with them again.
HOW CMH HELI-SKIING'S SALES TEAM RATED DUNCAN'S INFLUENCE KEYNOTE
95% of CMH Heli-Skiing’s sales team would recommend Duncan, and 99% are extremely or highly likely to use his takeaways. The words they used most to describe the keynote were inspiring, actionable and fun.
Survey of 40 members of CMH Heli-Skiing’s worldwide sales team, completed straight after the keynote.
LIKELIHOOD TO USE DUNCAN'S TAKEAWAYS
HOW LIKELY ARE YOU TO RECOMMEND DUNCAN
ONE WORD TO DESCRIBE DUNCAN’S KEYNOTE
Want your own sales team influencing with more precision? Talk to Duncan about your sales event.
SEE WHAT OTHER CLIENTS ARE SAYING ABOUT DUNCAN'S KEYNOTE:
“It is evident that Duncan has a passion for delivering outstanding results and look forward to partnering again!”
Jenny Tsimpouka
Events Co-ordinator, CEO Clubs Greece
“His speech was very motivational and inspirational and the entertainment part was just mind-blowing!”
Tonya Winders
CEO, GAAP Barcelona
“I would highly recommend Duncan to anyone looking for an amazing speaker who can inspire and motivate diverse audiences!”
Natasha Amurao
Event Organiser, Abu Dhabi
“His content was delivered perfectly. Exactly what we were looking for! Actionable takeaways for everybody!”
Ashleigh Goodchild
Director, PM Collective
Popular Keynote Topics
Duncan Stevens is a behavioural psychologist, high performance expert and globally recognised keynote speaker. He inspires and educates leaders and teams at conferences around the world, in person or virtually.
His award-winning keynotes cover high performance, change, collaboration and influence.
Turning High Potential Into High Performance: Duncan’s signature keynote gives leaders the behaviours and mindsets to deliver strategic goals, drive change, inspire teams and strengthen culture.
The High Performing Team Advantage: An inspiring, entertaining keynote that gives teams the tools to collaborate better, drive marginal gains, take ownership and thrive through change.
Practical strategies to navigate uncertainty, overcome resistance, build resilience and create a culture that adapts quickly when things change.
Proven strategies to break down silos, build trust, share ownership and help teams achieve more together than they ever could alone.
How to build a culture where people want to perform at their best, using the 8 Pillars of High Performance Culture.
Built on Duncan’s best-selling book Effective Influence, this talk shows audiences how to build trust, communicate with impact, shape decisions and inspire action.
Let's Work Together.
Duncan’s helped global organisations like CMH Heli-Skiing lift their teams, their culture and their bottom-line results. Let’s do the same for your event.
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